Refund & Cancellation Policy

Cancellations

• Cancellations must be made within the window stated at booking time; otherwise bookings may be non-refundable.
• Vendors may deny late cancellations or no-shows; such cases may forfeit paid amounts.
• Platform or vendor may cancel bookings for operational or compliance reasons; in such cases, eligible amounts are refunded.

Refunds

• Eligible refunds are processed to the original payment method.
• Standard processing: 7–10 business days (bank/issuer timelines may vary). Some payment partners may take longer.
• Non-refundable fees (gateway charges, taxes, convenience fees) may be excluded if applicable.
• Partial payments: the paid portion is refundable only per vendor/policy; unpaid balances are void on cancellation.
• Pay-at-venue bookings: no online refund applies; follow the venue’s on-site policy.

Disputes & Chargebacks

• Chargebacks or disputes may result in booking cancellation and account review.
• Provide accurate information to speed resolution; outcomes may depend on payment partner/issuer decisions.

Operational Exceptions

• If a vendor cannot honor a confirmed booking, eligible payments are refunded.
• Force majeure or safety reasons may lead to reschedule or refund per vendor terms.

Contact

For questions or to request a refund status update, contact support at contact[at]aimling[dot]com with your booking details.