Privacy Policy

Data We Collect

• Identity & contact: phone (WhatsApp/SMS), name, optional email.
• Authentication: OTP logs, account status, access history.
• Bookings & vendor data: venues, slots, pricing, payment mode, confirmations.
• Payments: transaction references from payment partners (we do not store card/UPI PINs).
• Device/technical: device IDs, cookies, IP, browser/app version, diagnostics, crash logs.
• Location (optional): when shared to show nearby venues.
• Media/uploads: photos or documents you or vendors provide.
• Communications: messages and notifications sent via WhatsApp/SMS/email for service delivery.

How We Use Data

• Authenticate logins, deliver OTPs, and manage bookings and vendor operations.
• Process payments/ refunds with partners and show correct payment options.
• Send service messages (booking updates, confirmations, reminders).
• Prevent fraud/abuse, secure the platform, and meet legal/compliance requirements.
• Improve reliability, quality, and user experience across web and mobile.
• Provide support and respond to user/vendor requests.

Sharing & Disclosure

• With vendors to fulfill bookings you initiate.
• With service providers (hosting, analytics, messaging, payments) under confidentiality and security obligations.
• When required by law, regulation, payment-compliance, or to protect rights and safety.
• We do not sell personal data.

Cookies, Device IDs & Tracking

• We use cookies/device IDs to keep you signed in, remember preferences, and secure sessions.
• Analytics help us understand reliability and usage; you can clear cookies in your browser/device settings.
• Push and WhatsApp notifications follow your device and app settings.

Security, Retention & Storage

• We use reasonable technical and organizational measures to protect data.
• Data is retained for service delivery, accounting, compliance, and dispute resolution, then deleted or anonymized.
• Data may be processed in India and other regions by trusted providers with safeguards.

Your Choices & Rights

• Request access, correction, or deletion where legally permissible.
• Opt out of non-essential communications; service-critical messages will still be sent.
• You may disable cookies in your browser or revoke app permissions (may affect functionality).

Children

Slot LeLo is not intended for children under 18. If you believe a minor has provided data, contact us to remove it.

Updates & Contact

• We may update this policy; changes will be posted with a revised date.
• Contact: contact[at]aimling[dot]com for questions or requests.